Forum Discussion

at0605's avatar
at0605
Explorer | Level 3
3 years ago

Switching from Apple to Website

I'm trying to switch from a mobile subscription (Apple) to a subscription to Dropbox. I was told to cancel my Apple subscription (which I did) and then I would be able to sign up on Dropbox.   Yet,...
Plans
upgrades
Dreamingboxuser01's avatar
Dreamingboxuser01
New member | Level 2
2 years ago

I have almost identical issues. I cancelled dropbox via apple iOS with the intention to switch to direct subscription via PC. but i keep getting the message "You purchased Dropbox plus through the iOS app. Manage apple store subscription." How can i resolve this? Because my subscription says Dropbox Plus was expired on January 21. The Apple customer service rep i spoke with cannot explain why it is happening.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Hi at0605 

    Has your account downgraded yet? That needs to happen first

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