Forum Discussion

at0605's avatar
at0605
Explorer | Level 3
3 years ago

Switching from Apple to Website

I'm trying to switch from a mobile subscription (Apple) to a subscription to Dropbox. I was told to cancel my Apple subscription (which I did) and then I would be able to sign up on Dropbox.   Yet,...
Plans
upgrades
Djspider's avatar
Djspider
Explorer | Level 3
2 years ago
I’m having the exact same problem. Has anyone figured out a solution? I was talking to Dropbox support and Apple support at the same time today and no one could figure it out. I just want to switch from my payment method thru Apple App Store to the Dropbox website so I can increase storage and change plans if needed. Apple doesn’t offer increase storage.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there Djspider - sorry to hear you're having issues with this. 

 

Since you've already contacted our support team about this, could you let us know your ticket ID so that we can look it up in our system? 

  • Djspider's avatar
    Djspider
    Explorer | Level 3
    2 years ago

    Hi @Walter it was the chat support so I didn’t get a ticket ID.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      You should have received an email from the team with a ticket number as a reference for your support interaction anyhow Djspider 

       

      Could you check your inbox and let me know what you find?

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