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Forum Discussion

DRALOKSHARMA74's avatar
DRALOKSHARMA74
Helpful | Level 5
2 months ago
Solved

The admin's subscription expired, and now I can't sign into my team account.

Dear Colleagues   I had my personal account and added a team account from some one else whose subscription has expired now I cant login in to my account and its taken me to a fresh account
account access
downgrade
Offboarding
Payments
  • DRALOKSHARMA74's avatar
    DRALOKSHARMA74
    2 months ago

    I have got access via admin of the other member thank you

DRALOKSHARMA74's avatar
DRALOKSHARMA74
Helpful | Level 5
2 months ago

How can I contact Dropbox

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey DRALOKSHARMA74!

    Do you get any errors when trying to sign into the account you used to join the team?

    You can find the support options available on the Support page. Keep in mind that your options might be limited since you're using a Basic account.

    In any case, I'm here to help, in order for us to get to the bottom of this. 

    • DRALOKSHARMA74's avatar
      DRALOKSHARMA74
      Helpful | Level 5
      2 months ago

      I have got access via admin of the other member thank you

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 months ago

        Hey DRALOKSHARMA74!

        Awesome news. Happy to see that your issue is now resolved!

        If you need something else, please let me know and I will be more than happy to help every step of the way. 

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