Forum Discussion

ivboro's avatar
ivboro
New member | Level 2
3 years ago

The system does not let me downgrade the plan from Pro to Plus

The system does not let me downgrade the plan from Pro to Plus, Why is that? What can be done? Thanks
billing
downgrade
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

We need more info here - why not? What is happening? What does it say etc.?

  • ivboro's avatar
    ivboro
    New member | Level 2
    3 years ago

    Thanks for response,

    I select change plan, then select Plus plan (instead of Pro which I want to downgrade) and on next screen when I click 'Confirm' I get a red error message at the top of the screen: "We were unable to make the change you requested. Please refresh the page to see your current plan and any previous scheduled changes."

    I refresh and it gets me back to plan selection screen and again cannot downgrade to Plus.

    P.S. I had almost 2.8/3 TB, but deleted about 1.3 TB, so now left with only about 1.5TB which should fit the Plus Plan.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 years ago

      How did you initially pay - was it via the website or via mobile? 

       

      Are you at the point of renewal? I dont believe you can downgrade mid term - so if you have 4 months left of Pro you need to wait until that is finished before you can downgrade

      • ivboro's avatar
        ivboro
        New member | Level 2
        3 years ago

        As far as I remember initially it was created via web.

        I have a renewal in 3 days.

        Thanks

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