Forum Discussion

ivboro's avatar
ivboro
New member | Level 2
3 years ago

The system does not let me downgrade the plan from Pro to Plus

The system does not let me downgrade the plan from Pro to Plus, Why is that? What can be done? Thanks
billing
downgrade
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

How did you initially pay - was it via the website or via mobile? 

 

Are you at the point of renewal? I dont believe you can downgrade mid term - so if you have 4 months left of Pro you need to wait until that is finished before you can downgrade

ivboro's avatar
ivboro
New member | Level 2
3 years ago

As far as I remember initially it was created via web.

I have a renewal in 3 days.

Thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi ivboro, welcome to our Community! 

     

    Have you tried using a different browser, in order to change your Professional plan, to Plus? If so, did you get the same error message? 

     

    Looking forward to your reply!

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