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Trying to switch my billing from Apple to Dropbox
Dropbox Plan (Plus) Payment Method (switching from Apple to Dropbox- will be Paypal on Dropbox) How did you upgrade? (did not upgrade)
I saw on another chat that people were having issues with...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi there, LSfromMPLStoSTJ, welcome to our Community!
In order to change your billing method from Apple iTunes to Dropbox directly, you need to cancel your subscription, wait for the account to get downgraded and then re-upgrade directly from our website.
Your files will still be safe, even in that meantime; only syncing will stop for your account until you re-upgrade.
However, you mentioned something about double charges which would need to be looked at. Are you certain that you're getting charged for the same Dropbox account twice, and that you don't have an entirely different account?
I was able to locate an active ticket number that you have with one of our support agents in order to investigate the case further. It seems the agent has replied back. Are you able to locate their email and respond back to them?
Let me know more, and we'll take it from there.
Hi yes I was able to see their response, they directed me to Apple since that is who the subscription is managed by. Apple was able to confirm that it is the same email on both accounts but said they cannot issue the refund because Dropbox manages the accounts and Apple just manages the subscription. If needed I can provide credit card statements or receipts from Apple showing the extra billing. But like I said, as long as it’s fixed from here out that is better than nothing.
- Megan
Hey LSfromMPLStoSTJ, thanks for the speedy reply!
Here's my suggestion: I actually think it's best that you send some screenshots of the double charges via email in order for the agent to be able to access, and inspect the situation.
Our end goal here is to settle this moving forward so that you avoid getting double charged, and of course if there's anything else that we can do on our end, we'll try to do that.
I can't make any promises especially since this appears to be an in-app charge, but we'll give it our best shot and try to get to the bottom of this. One more thing: I'm redirecting you over to the email communication, since this is a billing matter that's best handled there.
In any case, I'll keep a close eye on your ticket with our agent. If you need anything else you can also ping me here, and I'll try to help as much as I possibly can.
Thanks a bunch!
