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ThenmozhiMurthi's avatar
ThenmozhiMurthi
New member | Level 2
2 years ago

Unable to delete my Dropbox account

Hi, This is Thenmozhi Murthi. I have been experiencing a lot issues with both subscribed and unsubscribed versions of dropbox account. For the past 2 years, I had subscribed version of dropbox and ...
account access
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi ThenmozhiMurthi, thanks for bringing this to our attention.

 

Are you following these steps to delete your Dropbox account?

 

What error are you getting when trying to delete it?

 

Any other info or screenshots would be helpful!

SW72's avatar
SW72
New member | Level 2
2 years ago
I use an AppleID to sign in, so had to create a password in Dropbox before I could delete the account. But when I click “Permanently delete” I get the error “Hmmm. Can’t reach this page” on https://www.dropbox.com/account/post_delete. I have tried deleting from both app and website.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi SW72, could you try switching browsers to see if this helps when following these steps?

     

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

    • SW72's avatar
      SW72
      New member | Level 2
      2 years ago
      I have tried all of that, and still not able to delete. Just get the same error message as before. In small letters it shows “ERR_INVALID_RESPONSE”
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey SW72, I want to try and see what we can do about this, so I'd be happy to send you an email.

         

        I'm suggesting this route, since we'd have more visibility to the account in question. Would that be okay?

         

        Let me know if you're okay with this! 

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