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josecarlo's avatar
josecarlo
New member | Level 2
1 month ago

Not receiving the 6-digit security code so I can't access my account.

I'm trying to log in to my computer, but I never receive the confirmation code, even after waiting several minutes. It's not in my spam or junk mail folder, and I've added no-reply@dropbox.com to my contacts, but I'm still not receiving the code. Could you please help me recover my account? I'm very worried.

account access
Account Settings
security

1 Reply

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi there, josecarlo, sorry to hear about that! 

    You did a great job troubleshooting this on your end by following these steps. 

    I went ahead and opened a new ticket on my end for you in order for us to investigate further. Reply back to me, and we'll take it from there.

    Thanks a bunch! 

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