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Forum Discussion

Danabccrrfoxvalley's avatar
Danabccrrfoxvalley
Explorer | Level 4
5 years ago
Solved

Unknown credit card charge on basic free account

I received a charge on our credit card for $81 and all it says on the description is "DropBoxIncCodCordspro San Francisco CA". I have a free basic account. I would like to know where this is coming f...
billing
Payments
  • Hannah's avatar
    Hannah
    5 years ago
    Thanks for the update and I hope you had a great weekend!

    Can I reach out to you via email on the address you have here on the Community, so we can look at this more closely?

    Let me know!
Nathan Sharp's avatar
Nathan Sharp
New member | Level 2
5 years ago

Hi there,

I have a free account. I have been charged three times in a row on my business credit card for three seperate accounts that i know nothing about. I did not authorise the payments and did not give you my business credit card details. please email me ASAP or call me so i can get a refund.  

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey Nathan Sharp, thanks for the comment.

To get help about billing requests like this, open a browser that is not signed in to your Dropbox account or better an incognito/private browsing window and go to this page to fill out a billing help request form.

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