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Forum Discussion

Danabccrrfoxvalley's avatar
Danabccrrfoxvalley
Explorer | Level 4
5 years ago
Solved

Unknown credit card charge on basic free account

I received a charge on our credit card for $81 and all it says on the description is "DropBoxIncCodCordspro San Francisco CA". I have a free basic account. I would like to know where this is coming f...
billing
Payments
  • Hannah's avatar
    Hannah
    5 years ago
    Thanks for the update and I hope you had a great weekend!

    Can I reach out to you via email on the address you have here on the Community, so we can look at this more closely?

    Let me know!
Nick O's avatar
Nick O
Explorer | Level 3
3 years ago

I'm being charged €19.99 a month for Dropbox even though I only have a Basic Account, and I can't get help!

My transaction id is TEN digits long, not twelve, so that prompt does not help me. I can't get anywhere because I'm stuck talking to bots and going in circles. Please can somebody help me?

I have two Dropbox accounts that I'm aware of. Both are Basic. I would be happy to completely delete them.

 

I cannot contact support directly because I'm on a Basic plan.

Thank you for your help,

Nick.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Nick O, thanks for joining our Community.

 

I'll be happy to look into this for you; can I send you an email to the address linked to your Community profile here?

  • Nick O's avatar
    Nick O
    Explorer | Level 3
    3 years ago

    Hi Hannah, yes absolutely do, please, thank you.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Nick O! I just logged a ticket for you. 

       

      When you get the chance, please reply back to me, and we’ll have a closer look.

       

      Cheers.

      • Nick O's avatar
        Nick O
        Explorer | Level 3
        3 years ago

        Hi,

         

        You asked me to reply to you so this is me doing that.

         

        I'm not sure what else I'm supposed to be doing, but I guess you'll help me?

         

        Thank you,

        Nick

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