Forum Discussion

Amanda Towgood's avatar
Amanda Towgood
New member | Level 2
8 months ago

Upgrade payment made but still asking me to upgrade

I paid to upgrade my dropbox . I chose the monthly payment which has gone out. Why is it still asking me to upgrade? 

upgrades

1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey Amanda Towgood - thanks for using Dropbox and welcome to our Community!

    Can you please send me a screenshot of where you're getting the message to upgrade and clarify the plan you're on at the moment?

    Thanks!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!