Forum Discussion

Large Minority's avatar
Large Minority
New member | Level 1
11 months ago

We can't re-upgrade our plan because the payment page is broken and keeps refreshing.

Hi, hopefuly someone here can help as so far I have had a 30 email chain with support and no closer to solving the issue. We had a business account and needed to reduce the amount of team members.....
billing
dropbox business
upgrades
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

I’m sorry to hear about this, Large Minority. 

Can you please send me any ticket numbers you may have, so that I can look into your support convos and see what else we can do? 

Let me know when you’re ready.

  • Large Minority's avatar
    Large Minority
    New member | Level 1
    11 months ago

     SUPPORT NUMBER  - #24591545/ #24636463 - not sure which is more conclusive.

    We are trying to upgrade to Business Plan

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      Thank you for the ticket numbers, Large Minority, and for your continued patience. 

      I can see that one of our advanced support agents has reached back to you in one of the tickets you provided; can you please check their reply and respond to them?

      • Large Minority's avatar
        Large Minority
        New member | Level 1
        11 months ago

        They have replied but still no success.. we have not been able to sort this out for over 6 weeks now..

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!