Forum Discussion

Large Minority's avatar
Large Minority
New member | Level 1
11 months ago

We can't re-upgrade our plan because the payment page is broken and keeps refreshing.

Hi, hopefuly someone here can help as so far I have had a 30 email chain with support and no closer to solving the issue. We had a business account and needed to reduce the amount of team members.....
billing
dropbox business
upgrades
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Thank you for the ticket numbers, Large Minority, and for your continued patience. 

I can see that one of our advanced support agents has reached back to you in one of the tickets you provided; can you please check their reply and respond to them?

Large Minority's avatar
Large Minority
New member | Level 1
11 months ago

Hi Nancy, The response was unhelpful and obviously ignored the thread of conversation we have had with Simon. Is there not someone who can call us to help us with payment? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey there! I’ve gone through your convo with Simon once again and I can see his latest reply and the workaround he’s provided. 

    However, since he’s also mentioned that this is something looked at by our advanced specialists, I’m afraid there’s not much more than I can provide here, as this is a public forum on which we don’t have any account visibility. 

    Please rest assured that as soon as our advanced agent has more updates, he’ll let you know in the same email thread (it’s not currently possible to contact the advanced team via phone unfortunately).

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!