Forum Discussion

JP82's avatar
JP82
New member | Level 2
2 years ago

We're unable to adjust the number of our licenses before the next renewal.

Hello community,

 

I've been meaning to adjust the number of licenses on our dropbox business account. The Dropbox support team has been extremely un-helpful and pretty much disregarded my request saying that these changes can only be done at renewal which happens... every 2 years!!! This is extremely inflexible and looks like bad business practice to lock your customer up. Disappointing. 

 

Has anyone experienced a similar issue and found a resolution?

 

Thanks,

Julien.

dropbox business
Payments
Plans

1 Reply

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    JP82 wrote:

    I've been meaning to adjust the number of licenses on our dropbox business account. ... these changes can only be done at renewal which happens... every 2 years!!!

    While you can add additional licenses at any time, removal of a license will take effect at your next renewal which would typically be yearly, though I guess that could vary based on your agreement with Dropbox. That is a fairly standard practice for subscription-based licensing.

     

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!