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What happens to my bonus space if I upgrade and then downgrade my account?
Hello, I have tariff Basic and in it I have bonuses from Samsung and others, so I have a capacity of around 7 GB. What happens if I switch to the Family tariff and when my kids grow up and I go back to the Basic tariff? Will I keep these bonuses or lose them? Thank you for your reply.
Hey Petr Mach, thanks for posting your question.
If you upgrade your account to a paid subscription and then downgrade, you won't lose any of the promotional space you have earned over the years.
That is as long as the space is permanent and not a promotion that expires, which is a different story.
But permanent promos and referrals remain in the account, even if you upgrade and downgrade.
I hope this helps and if you have any other questions, please let us know!
3 Replies
- Hannah
Dropbox Community Moderator
Hey Petr Mach, thanks for posting your question.
If you upgrade your account to a paid subscription and then downgrade, you won't lose any of the promotional space you have earned over the years.
That is as long as the space is permanent and not a promotion that expires, which is a different story.
But permanent promos and referrals remain in the account, even if you upgrade and downgrade.
I hope this helps and if you have any other questions, please let us know!
Thank you for your reply.
- Hannah
Not a problem, Petr!
We're here, if you need anything else.
Have a great day!
