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OsborneBox's avatar
OsborneBox
New member | Level 2
5 years ago
Solved

Where is the account I'm paying for?

Hi! I'm being charged 11.99 for months for the account I haven't been able to locate. Payment receipts come in through PayPal. When I log in to Dropbox with both emails that I use, Dropbox says I onl...
billing
Multiple Accounts
Payments
  • OsborneBox's avatar
    OsborneBox
    5 years ago

    Hi Hannah,

    Thnx, I figured it out another way.

    Unfortunately, the receipt that is sent by PayPal doesn't include the 12-digit code, nor it is included in the payment data in the csv exported from PayPal.

    The link you have provided is great and would solve my issue sooner or later; there was a possibility of further assistance in case the reference number is missing.

    Many thanks and have a good day.

     

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey OsborneBox, thanks for joining our Community.

Have you tried using our payment lookup tool, to find out which account the payments are for?

Let me know how it goes!
OsborneBox's avatar
OsborneBox
New member | Level 2
5 years ago

Hi Hannah,

Thnx, I figured it out another way.

Unfortunately, the receipt that is sent by PayPal doesn't include the 12-digit code, nor it is included in the payment data in the csv exported from PayPal.

The link you have provided is great and would solve my issue sooner or later; there was a possibility of further assistance in case the reference number is missing.

Many thanks and have a good day.

 

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