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Jesperdue's avatar
Jesperdue
New member | Level 2
11 months ago
Solved

I'm already paying for an account, but I can't find it

Hello.

First of all. Jesus Christ it’s exhausting to try and find an email or a phone number to call for help.

Just tried to upgrade my free account which puzzled me that I had to since I’m already paying every month. I rarely use Dropbox. But I tried just to see what would happen, and got the notification that my card was already paying for a different account?? I can’t use the tool inside Dropbox since it’s through apple that I’m paying I guess.. what to do? How do I find this account that I’m paying for?

Billing
Payments
Plans
upgrades
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi Jesperdue, thanks for contacting us!

     

    Just to check, did you upgrade in the iOS mobile app, or did you pay with Apple Pay?

     

    This will help me to assist further!

    • Jesperdue's avatar
      Jesperdue
      New member | Level 2
      11 months ago
      I tried to upgrade through the app AND through the website in google Chrome. I’m paying through App Store. The order ID doesn’t match the requirement of 11 digits in the billing tool on the website..
      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        11 months ago
        Jesperdue wrote:
        I’m paying through App Store.

        The account you're looking for would use the same email address that you use for the Apple App store.

         

        If you open the Dropbox app on your phone and tap the Account tab at the bottom, you'll see the email address and the plan which that account is subscribed to. Does that email address differ from the one you're using to sign in on the Dropbox website? Also, what plan is listed in the app?

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