Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

OsborneBox's avatar
OsborneBox
New member | Level 2
5 years ago
Solved

Where is the account I'm paying for?

Hi! I'm being charged 11.99 for months for the account I haven't been able to locate. Payment receipts come in through PayPal. When I log in to Dropbox with both emails that I use, Dropbox says I onl...
billing
Multiple Accounts
Payments
  • OsborneBox's avatar
    OsborneBox
    5 years ago

    Hi Hannah,

    Thnx, I figured it out another way.

    Unfortunately, the receipt that is sent by PayPal doesn't include the 12-digit code, nor it is included in the payment data in the csv exported from PayPal.

    The link you have provided is great and would solve my issue sooner or later; there was a possibility of further assistance in case the reference number is missing.

    Many thanks and have a good day.

     

Georgec01's avatar
Georgec01
Explorer | Level 3
4 years ago
How can I find my account if I have no transaction id and I don't know what email I used ? I only can provide my card data
Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago
Georgec01 wrote:
How can I find my account if I have no transaction id and I don't know what email I used ? I only can provide my card data

Contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

  • BruceScott's avatar
    BruceScott
    Explorer | Level 3
    3 years ago

    Ok, thanks for the link.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!