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Forum Discussion

2bcruzn's avatar
2bcruzn
New member | Level 2
2 years ago

Why was I charged by Formswift?

Anyone get scammed by formswift? Evidently they are tied to Dropbox somehow. I now have a charge of 37.00 on my debit card When I call the number then they want my bank account number or my debit car...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Make sure you access the link while in an incognito/private browsing window, and when you're not logged into your own Dropbox account, then you'll see the options.

BDesa's avatar
BDesa
New member | Level 2
2 years ago

Same thing here - I have emailed FormSwift support over ten times with two different support reps.  Neither one has followed up with me and they are still charging my credit card $37.00 per month.   What does a person need to do to get them to stop and refund the money?  They do not have phone # that is manned.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to hear this, BDesa. Feel free to send over any ticket numbers you may have, and I can take a look for you.

    • tenderfoot's avatar
      tenderfoot
      Explorer | Level 4
      2 years ago
      Thanks for your reply, Nancy. I do not have any “tickets” since I have not been able to follow Jay’s instructions. I get stuck trying to find the “other” choice to which he refers. Maybe a step by step instruction would resolve that for me. I’m new to this Forum and I’m kind of a dinosaur at age 86. Any help on this would be appreciated & understanding the relationship between Formswift and Dropbox. I’m clueless!
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi tenderfoot, I just created a ticket on my end for you.

         

        All you have to do, is check your Community-linked email address, and reply back to me there. 

         

        Thanks!

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