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Why was I charged by Formswift?
Anyone get scammed by formswift? Evidently they are tied to Dropbox somehow. I now have a charge of 37.00 on my debit card When I call the number then they want my bank account number or my debit car...
Hi 2bcruzn, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
This will help me to assist further!
Same thing here - I have emailed FormSwift support over ten times with two different support reps. Neither one has followed up with me and they are still charging my credit card $37.00 per month. What does a person need to do to get them to stop and refund the money? They do not have phone # that is manned.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorSorry to hear this, BDesa. Feel free to send over any ticket numbers you may have, and I can take a look for you.
- Thanks for your reply, Nancy. I do not have any “tickets” since I have not been able to follow Jay’s instructions. I get stuck trying to find the “other” choice to which he refers. Maybe a step by step instruction would resolve that for me. I’m new to this Forum and I’m kind of a dinosaur at age 86. Any help on this would be appreciated & understanding the relationship between Formswift and Dropbox. I’m clueless!
- Megan
Hi tenderfoot, I just created a ticket on my end for you.
All you have to do, is check your Community-linked email address, and reply back to me there.
Thanks!
- I am having the same issue, i didn’t even have an account for formswift and i was charged $37 randomly and an additional $1.95
