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Forum Discussion

tookmymoney12's avatar
tookmymoney12
New member | Level 2
2 years ago

Why was I charged? Can I get my money back?

Dropbox have taken £216 out of my account!! Is there any way that I will be able to get my money back? I literally cancelled same day and I am based in the UK 
cancellations
Refunds
tookmymoney12's avatar
tookmymoney12
New member | Level 2
2 years ago

I cancelled the subscription straight away and it says refund "pending" does this mean I'll get my money back?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi tookmymoney12, if you can see that the refund is pending according to this page, then it should take 3-5 working days to be reflected back onto your payment method.

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