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RhettKim's avatar
RhettKim
New member | Level 2
2 months ago
Solved

Asking me to add billing info but I want to cancel my trial and go back to a personal account

So I started working for a new company. They asked me to create a new dropbox account. I was supposed to make a personal account and then join the company dropbox. But I made a business account...
Account Settings
Payments
  • Walter's avatar
    Walter
    2 months ago

    I see, thanks for clarifying that for me RhettKim 

    In that case, can you let me know if you stumble upon an issue or a particular error when following these steps to cancel your trial? 

RhettKim's avatar
RhettKim
New member | Level 2
2 months ago

I don't think I have a ticket number.

On the confirmation email. it tells me 'recent request with Dropbox'

but doesnt tell me the ticket number.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    I see, thanks for clarifying that for me RhettKim 

    In that case, can you let me know if you stumble upon an issue or a particular error when following these steps to cancel your trial? 

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