Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

NEWBIEONE's avatar
NEWBIEONE
Explorer | Level 4
3 years ago
Solved

Backing up computer problem

Just established my dropbox account and trying to follow instructions to back up my computer but "preferences" does NOT display when I click on my avatar so cannot get anywhere. 
desktop
Dropbox Backup
  • Rich's avatar
    Rich
    3 years ago
    NEWBIEONE wrote:

    Log into my account, click on avatar, click "preferences"....but "preferences" not appearing in drop down menu from clicking on avatar.

    Remember that it's referring to clicking your avatar in the Dropbox application on your computer; not on the Dropbox website.

     

NEWBIEONE's avatar
NEWBIEONE
Explorer | Level 4
3 years ago

HUGE THANK YOU to Walter, Rich, Donald and Joseph who helped me get this up and running.  

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

It seems everything is back and running for you NEWBIEONE, right? 

  • Wan34's avatar
    Wan34
    Explorer | Level 3
    3 years ago

    I have the same problem as NEWBIEONE - I cannot see the avatar in the top right hand corner using (I think) the app - maybe someone can help please?

     

    Thanks

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey there Wan34, sorry to hear you're having issues with this.

       

      Could you clarify your device's exact OS version and the version and status of the desktop app as shown in your menu bar/system tray?

      • Wan34's avatar
        Wan34
        Explorer | Level 3
        3 years ago

        Hi Walter - if I click the Dropbox Icon as you advised it comes up with a list of all the files that are stored on my Dropbox - no sign of any version number?

        I am running it on a Windows 10 laptop - how do I find the exact version please?

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!