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NEWBIEONE's avatar
NEWBIEONE
Explorer | Level 4
3 years ago
Solved

Backing up computer problem

Just established my dropbox account and trying to follow instructions to back up my computer but "preferences" does NOT display when I click on my avatar so cannot get anywhere. 
desktop
Dropbox Backup
  • Rich's avatar
    Rich
    3 years ago
    NEWBIEONE wrote:

    Log into my account, click on avatar, click "preferences"....but "preferences" not appearing in drop down menu from clicking on avatar.

    Remember that it's referring to clicking your avatar in the Dropbox application on your computer; not on the Dropbox website.

     

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there Wan34, sorry to hear you're having issues with this.

 

Could you clarify your device's exact OS version and the version and status of the desktop app as shown in your menu bar/system tray?

Wan34's avatar
Wan34
Explorer | Level 3
3 years ago

Hi Walter - if I click the Dropbox Icon as you advised it comes up with a list of all the files that are stored on my Dropbox - no sign of any version number?

I am running it on a Windows 10 laptop - how do I find the exact version please?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Wan34, the sync status and version of the app will appear if you hover your mouse over the Dropbox icon.

  • Wan34's avatar
    Wan34
    Explorer | Level 3
    3 years ago

    Hi Hannah - it just shows "Dropbox" no version shown, if I hover over it in the Task Bar...............

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Wan34, it sounds like you're hovering over the task bar icon, and not the Dropbox icon in the menu bar or system tray, depending on your OS. 

     

    Please could you locate the icon near the clock and let us know what you see when hovering over it?

  • Wan34's avatar
    Wan34
    Explorer | Level 3
    3 years ago

    Hi Jay - 183.4.7058 - says it's up to date

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Now that you've found the app itself, you can click on it once and view the avatar or initials on the top right corner to access the preferences.

  • Wan34's avatar
    Wan34
    Explorer | Level 3
    3 years ago

    Thanks Jay  both for your patience and being able to sort me out!

     

    I've been able to follow instructions on how to free up my C Drive.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Glad to have helped out! If you need any further assistance in the future, please let me know.

     

    Enjoy the rest of your week!

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