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andreasfmpro's avatar
andreasfmpro
Helpful | Level 6
4 years ago

Bogus warning from Dropbox

Dropbox keeps sending me bogus messages that my dropbox is full and that my files will soon stop syncing.   My dropbox is NOT full, and I resent receiving all these bogus messages. I'm afraid thi...
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andreasfmpro's avatar
andreasfmpro
Helpful | Level 6
4 years ago

Thank you, Nancy,

 

This conforms that I have more than 3GB available, but Dropbox keeps sending me these ominous, bogus messages that my box is almost full.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi andreasfmpro, you should have an option to unsubscribe from the emails at the bottom of those emails in order to stop receiving them.

 

Just so you're aware, unsubscribing from emails means that you might miss other important notifications or communications from Dropbox. 

  • andreasfmpro's avatar
    andreasfmpro
    Helpful | Level 6
    4 years ago

    Exactly. So damned if I do, damned if I don't unsubscribe.

     

    Why on earth would Dropbox bombard me with these bogus emails? Why don't they just stop?

  • Anonymous's avatar
    Anonymous
    3 years ago

    I realize this is an older post, but it's 2023 and I'm also having this issue, so it's something that Dropbox seems unwilling to address. And importantly, the piece that I believe you're over looking is that the notification alerts are for when "I'm running out of space" but having multiple GB's of space left isn't really 'running out' and it's also not helpful that the email threatens you with account de-stabilization and shows you that you're _already out of space_.  So we're left with either the idea that Dropbox is maliciously advertising or they're not adept at counting bytes. Neither of which does much to install confidence in the user base.

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