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james74's avatar
james74
New member | Level 2
5 years ago
Solved

Can I recover a deleted account?

I deleted my dropbox account by mistake and would really like to recover it. I had an account under [removed per the Community's Guidelines]  
account access
  • Rich's avatar
    Rich
    4 years ago
    basheer wrote:
    can we recover a deleted personal account from dropbox

    If you deleted the account or it if was deleted due to inactivity, no, it cannot be recovered. If the account was part of a Business team and deleted within the last 7 days, the team admin might be able to restore it.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi james74, thanks for posting on the Community!

If a Dropbox account is deleted by a user, then it wouldn't be possible to recover the account or the files within, unfortunately.

Was the account part of a Dropbox Business team by any chance, or was a personal account?

This will help me to assist further!
basheer's avatar
basheer
New member | Level 2
4 years ago
can we recover a deleted personal account from dropbox
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 years ago
    basheer wrote:
    can we recover a deleted personal account from dropbox

    If you deleted the account or it if was deleted due to inactivity, no, it cannot be recovered. If the account was part of a Business team and deleted within the last 7 days, the team admin might be able to restore it.

    • gpantelios7's avatar
      gpantelios7
      New member | Level 2
      3 years ago

      Hello,

       

      I deleted by mistake my personal drobox account, Can i recocer it?

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi gpantelios7, sorry to hear about that! 

         

        If you deleted your Dropbox account, you can re-create it using the email address you used before, however you wouldn't be able to recover the files that the old account had before. 

         

        I hope this clarifies!

    • Sandile_ndawonde's avatar
      Sandile_ndawonde
      Explorer | Level 4
      2 years ago
      The account was not used for four years but with files that the organisation want to retrieve

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