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Forum Discussion
Andrew1983
6 years agoNew member | Level 2
Can I reset my password without access to the email as I forgot it?
i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
95 Replies
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- Mark5 years ago
Super User II
Unless you have a device already logged in cpren I'm afraid not.
- cpren5 years agoNew member | Level 2
I am also locked out of my email account, it has been deleted so can't access my dropbox account. I have opened a new dropbox account with my new email. Is there anyway that would verify that the old account is mine. Can they be synced? I have so many pictures from when my kids were small on the old account and would like to recover.
- Lusil5 years ago
Dropbox Staff
Hey MariaKiou, thanks for reaching out to us.
I moved your post here, where other users have expressed a similar concern.
Have a look at what is advised and let us know if you have any other questions. Cheers! - MariaKiou5 years agoNew member | Level 2
Hello guys,
I lost my email account, I remember my password here and when i try to login it says that i cant login because my password is expired and they send me an email, but i cant have the email because i lost my email account. What can I do ? 😞
thank you! - Mark5 years ago
Super User II
Without access to the email or a device already logged in I'm afraid you cannot do anything to regain access.
- opudo5 years agoNew member | Level 2
Hi,
So I have an dropbox account that I created a few years ago. I haven't used it until now, I know the email and password but dropbox says that my account security has expired and that I need to reset my password. Probably because I haven't used my account in a few years. The only problem is that I have deleted my gmail account some time ago and I cannot reset my password. I just want to download one video where my friends and I are gaming. - katrinaskaar5 years agoHelpful | Level 5
Hi. No, that's the problem. I'm not logged in, because they logged me out. They said they expired my password, and I can't create a new one because I don't have access to that old email. I don't even think sbcglobal exists anymore. Thanks for trying to help! I appreciate you trying. Dropbox just isn't helpful.
- MT-Tester5 years agoHelpful | Level 6Moderator, @dropbox
I have another problem: The Settings page UI buttons (blue color buttons) are not accepting commands. Is that normal?
This is preventing me from changing the password! - MT-Tester5 years agoHelpful | Level 6
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