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Forum Discussion
Andrew1983
6 years agoNew member | Level 2
Can I reset my password without access to the email as I forgot it?
i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
opudo
5 years agoNew member | Level 2
Hi,
So I have an dropbox account that I created a few years ago. I haven't used it until now, I know the email and password but dropbox says that my account security has expired and that I need to reset my password. Probably because I haven't used my account in a few years. The only problem is that I have deleted my gmail account some time ago and I cannot reset my password. I just want to download one video where my friends and I are gaming.
- Mark5 years ago
Super User II
Without access to the email or a device already logged in I'm afraid you cannot do anything to regain access.
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