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Changing email and lost files
Hi
I have had a DB account for many years under an email address which I have recently changed. My Windows Explorer and smartphone (using the old email address) work as expected and I can save and use files in DB in both. However my Windows laptop doesn't show any files or folders and appears to think I wish to set up a new account when I attempted to change to my new email address. When I try and revert back to the old email address to start again it tells me this email address is already taken.
How do I have all folders and files appear in online DB under my new email address?
Thanks
7 Replies
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Hi and thanks for replying. I changed my email address within DB moving from a now defunct email address to a gmail account. In doing do, I expected the folders and files to be in the gmail email account. I now can log online into DB using gmail but there are no files. If I try and revert to the old email address in DB, a message tells me that email address is already taken. Any suggestions how to link my files to the gmail account?
- Mark
Super User II
You have set up a new account, as I said. You now have 2 - the old one and the new one. That is why they are both working.
Try sharing folders between the two accounts to move the data between them.
I can attempt that but I have 9GB for free under my old email address but my new account has the standard 2GB. Anyway of resolving this?
- Mark
I'd suggest changing the email on the new account to a different email (its easier than deleting it as that may hold the email for 7 days or so). And then when you have done that and 'released' the new email you will need to change the email on the original account to the one you now want to use.
Sounds good. I'll give that a go in the morning.
I went to Settings/General and entered the new email address and then the existing password for the DB account. It didn't recognise the password 'Invalid current password'. I use a password manager and used the password saved there to access the DB account and then settings/general etc. so it doesn't make sense that it rejects the password.
If I go to reset the password I get sent an email to my defunct old email account and cannot access that account anymore.
The odd thing is that I receive messages to my gmail account from DB saying 'a new web browser has just signed into your account'.
