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CAPTCHA puzzles not allowing me to login to my account on the website
Hi. Recently I've started having the problem reported by others months ago of being faced with no less than 10 ridiculous puzzles to complete in order to log on. Having done so it says you have failed verification. Having been through changing lots of things I'm convinced it's not to do with browser, extensions, VPN or whatever as it is only intermitant and other times I simply get a code to email and log in no problem. So are these puzzles the fault of Dropbox ? Why on earth is this happening ? Very frustrating.79Views0likes3Comments
Unable to link two personal accounts
PLEASE HELP! Unable to link two personal accounts via Mac OS Desktop OR via website. Each account has its own email address. Window freezes after entering login detail for 2nd account AND bar at top says "log in to team account". I don't have a team account. For days I have reinstalled, restarted, signed out and back in again. No luck. PLEASE HELP. The instructions to link personal accounts do not work. WHAT TO DO? Pulling my hair out.Solved217Views0likes5Comments
"Meet Your New Sidebar" keeps popping up every time I access Dropbox in my web browser.
"Meet Your New Sidebar" keeps popping up every time I access Dropbox in my web browser. If I hit Next and then close, it will come back again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again forever. How can I get rid of this once and for all?Solved254Views0likes8CommentsThe web page does not open when one click on the icon.
Hello, I have the problem as described. The Dropbox web page does not open when clicking on the icon at the top of the desktop menu bar ( selection option ). My browser: Firefox 115.2.1esr (64-bit) Operating system: Ubuntu 20.04 LTS It should be noted that it worked at the beginning and then suddenly no longer. -bi3mw-Solved2.4KViews0likes13Comments
Changing email and lost files
Hi I have had a DB account for many years under an email address which I have recently changed. My Windows Explorer and smartphone (using the old email address) work as expected and I can save and use files in DB in both. However my Windows laptop doesn't show any files or folders and appears to think I wish to set up a new account when I attempted to change to my new email address. When I try and revert back to the old email address to start again it tells me this email address is already taken. How do I have all folders and files appear in online DB under my new email address? Thanks348Views0likes7CommentsCannot change my email address via Settings
When I want to change my email adress, I need to verify it first. I receive a pop-up, enter my new email and current one with password. Note => email adresses are not the same. When I change my current one to the new one (so two times the new one), I also get an error (red cross without a message). How can I force to change my email?Solved3KViews0likes18CommentsTrouble pairing two accounts on my computer
Hello! For three years I worked with a small company that used a Dropbox team account. For years I've had a personal one. During the pandemic when all of the work was from home and I had to use my own computer for work, I could sync within my own computer both accounts at the same time - having live sync on both folders at the same time. I left that company and now I am back and when I try to sync once again both accounts in the same computer, it appears an error message of please login with your paired account. I have been on my company team account settings, unlinked a previous account that had been linked and once I try again in vain as the message keeps repeating. Am I missing anything? Once it is linked with one account is it linked forever? Is it an app bug?Solved1.5KViews0likes5Comments
