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Forum Discussion
SC1313
3 years agoNew member | Level 2
Changing email
Hi The email I set up my account with is no longer active. When I sign in to my account, a verification code is being sent to the expired email address. How can I access my dropbox account without a...
- 3 years ago
SC1313 wrote:
The email I set up my account with is no longer active. When I sign in to my account, a verification code is being sent to the expired email address. How can I access my dropbox account without access to the verification code?
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
diegorodrigo
2 years agoNew member | Level 2
Greetings
I've had a Dropbox Plus account, I've paid recently for a full year, which was merged with a Team account for a project for several years, now the project is over and the Team manager disabled my account and I can't access my files or account since the email I've used is not functioning anymore, and since the Team admin disabled the account he can't revert the change
Mark
Super User II
2 years agoHe can revert the change as long as its within 7 days - if its longer than that your files will also have been lost (unless they chose the backup option).
If he cannot move you out of the team rather than delete you need to set up a new account. The money for your payment, however, will have gone to the Team when you joined so you need to speak to them for it
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