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Forum Discussion

alessiacosio's avatar
alessiacosio
Helpful | Level 6
4 years ago
Solved

Comments notification

Hi! I have issues with notifications, I don't understand why dropbox doesn't show me notifications of comments.  It doesn't show me on the app and on the website. I think is a bug, someone can he...
Notifications
  • alessiacosio's avatar
    alessiacosio
    4 years ago
    Hi hannah,
    After a lot of tests I understand that if the folder isn’t mine I don’t receive notifications, I changed the folder and it works! Thank you for the assistance ❤️
alessiacosio's avatar
alessiacosio
Helpful | Level 6
4 years ago

I tried on shared folder and I don't see notifications, but on public folders like "photos" one it works. Can you tell me why?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey alessiacosio, if they visit the shared content that you're working together on the website, can they see the comment they created there?

 

Are you the owner of the shared folder? If so, have you tried removing the member, then adding them back? 

 

Also, when you say 'public photos' can you let me know more? Are you referring to individually shared files, by any chance? 

  • alessiacosio's avatar
    alessiacosio
    Helpful | Level 6
    4 years ago

    if they visit the shared content that you're working together on the website, can they see the comment they created there? <- Yes I can see comment but I have to check them one by one, because dropbox doesn't notify me anywhere.

     

    Are you the owner of the shared folder? If so, have you tried removing the member, then adding them back? <-- the other owner receives the notification of the comment on the file, but i try

     

    Also, when you say 'public photos' can you let me know more? Are you referring to individually shared files, by any chance?  <--- Dropbox has a standard folder called " Photos" and when i share this folder comments notifications arrives.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey alessiacosio, can you try to follow the folder or files, using these steps? Let's see if that's going to make any difference. 

       

      What about your app's notifications? Have you made sure they're enabled?

      • alessiacosio's avatar
        alessiacosio
        Helpful | Level 6
        4 years ago

        I tried to follow the folder but the button is disabled.

        Notifications are enabled because I receive other ones.

         

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