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sim77's avatar
sim77
New member | Level 2
21 days ago
Solved

Dropbox is showing that I use 4 devices, but one device is shown twice.

I've just set up a new device, and now Dropbox is not letting me sign in to my regular device because it says I am connected to 4 devices. In fact it's only 3, and Dropbox is showing one device twice...
desktop
  • sim77's avatar
    sim77
    20 days ago

    Nothing like that, just a tablet.

    I signed out of the two duplicates, and then had to reinstall Dropbox on the tablet. A pain, but it's ok now.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
20 days ago

Hi sim77, welcome to our Community! 

Are you by any chance trying to sign in on a new profile on your computer, or a virtual machine of some kind?

Each device is considered to be an individual profile on a physical device. How many devices do you see on this page? 

Also, have you tried removing the "duplicate" device via your Security tab? If yes, does this resolve the issue or do you encounter any errors?

Keep me posted, and we'll take it from there! 

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