Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

psychomaniac189's avatar
psychomaniac189
New member | Level 2
11 months ago
Solved

Dropbox keeps switching to beta while I've already opted out of early releases.

I keep getting updated to the beta when i dont want the beta anymore. it sucks and i turned off early access in my account. can some smart person from dropbox just remove me from the beta forever? it...
desktop
  • Rich's avatar
    Rich
    10 months ago
    psychomaniac189 wrote:

    can you please remove me from the beta program?

    I can't do that. I don't work for Dropbox. I'm just a user like you.

    Try this. Uninstall Dropbox from your computer. If you have it installed on more than one, uninstall it from all of them. Remove the linked device(s) from your Security page, then go toggle the Early Access setting On and then Off again. Then reinstall the stable version, being sure to download it from here.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
10 months ago
psychomaniac189 wrote:

can you please remove me from the beta program?

I can't do that. I don't work for Dropbox. I'm just a user like you.

Try this. Uninstall Dropbox from your computer. If you have it installed on more than one, uninstall it from all of them. Remove the linked device(s) from your Security page, then go toggle the Early Access setting On and then Off again. Then reinstall the stable version, being sure to download it from here.

psychomaniac189's avatar
psychomaniac189
New member | Level 2
10 months ago

can we get somebody from dropbox's attention to do this for me? PLEASE

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    10 months ago
    psychomaniac189 wrote:

    can we get somebody from dropbox's attention to do this for me? PLEASE

    The people here don't have access to your account like that. You would need to contact Support, and I don't even know if they can do that for you. Your best option is to work through some troubleshooting here first.

    I would suggest trying the steps I mentioned above, as Megan also suggested to you in your other thread.

    • psychomaniac189's avatar
      psychomaniac189
      New member | Level 2
      10 months ago

      You might be onto something tbh. I removed all of the devices linked to this pc and so far so good, but ill give it a few more days. i also  downloaded the offline version of the stable version after doing that. Give it a few days (after the weekend id say is a good time) and i will post your comment as solved if it works! 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!