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Casey3's avatar
Casey3
New member | Level 2
5 years ago

DropBox Sign-in Issue

I am having an issue signing into a shared Business Dropbox folder on a browser.    I can enter my (correct) credentials on the sign-in page, but instead of signing in, the page refreshes and retur...
Account Settings
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey guys, thanks for reaching out here!

Do you perhaps have an antivirus or a web security program that might be blocking the Dropbox site?

If so, can you try to whitelist Dropbox on it, and see if that helps?

Let me know how it goes!
iqgustavo's avatar
iqgustavo
Explorer | Level 4
5 years ago

I only have bitdefender free antivirus version and it has not blocked this site ... what's more strange is that I can access with brave browser but not with chrome, edge nor firefox ... and for example I can access these comments but the moment I want to post anything it asks me to log into dropbox... I do not have this issue with other websites... you can contact me via whtspp if it could help to troubleshoot.

  • fanofmets12's avatar
    fanofmets12
    New member | Level 2
    5 years ago

    I had been having issues also login into the web interface for the last week. I tried multiple computers, disabling all plugins on Firefox and Google Chrome, and Edge. I tried this at work and at home and with multiple Dropbox accounts. 

    Finally after seeing the advice about antivirus on here. I turned off my Bitdefender free protection and it worked after that. 

    Some update recently with Bitdefender is blocking the login to dropbox. 

    Once I'm login Bitdefender can be turned back on. 

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