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Vince_2020SolarPV's avatar
Vince_2020SolarPV
Explorer | Level 3
2 years ago

Email change after email forwarding was activated

An employee left, so I tried to re-use the DB account for the new replacement. Unfortunately, we had set-up Forwarding on the 'old' employee after they left, so when we tried to re-allocate the ol...
Account Settings
emails
Vince_2020SolarPV's avatar
Vince_2020SolarPV
Explorer | Level 3
2 years ago

Hannah,

I have just tried again DB is NOT sending new email address verification to the new email inbox.

I suspect DB is blocking the new email.

I HAVE received emails to the 'old' address - updates from this exchange for example,
I'm sure the new email is being blocked!!

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Vince_2020SolarPV, I'd be happy to look closer into this. 

 

Would you mind if I was to send you an email in order for us to investigate further? 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Vince, we can actually only email you to the address associated with the account, which I just did.

       

      Since you're receiving the Community emails, we should be good to go, but let me know if you didn't receive it.

      • Vince_2020SolarPV's avatar
        Vince_2020SolarPV
        Explorer | Level 3
        2 years ago

        Hello?

        Have I been forgotten??

        Blessings,
        Vince

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