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inessa728's avatar
inessa728
Explorer | Level 4
8 years ago
Solved

How can I access live chat for support?

where can i find the Live chat on my account?? 
Account Settings
  • Rich's avatar
    Rich
    8 years ago

    If you have a Business account, it will be available through the support tools in your Admin console. If you have a Personal account that includes chat support, you can just go to the usual Support URL and the Live Chat option will be listed if it's available to you.

     

JEToronto's avatar
JEToronto
Explorer | Level 4
3 years ago

Jump right in, Megan (sorry to steer so far from Live Chat)! I thought so too (by def'n: resume, not restart).

  • Syncing [file name]
  • Desktop (Mac) v. 178.4.4811

Thanks!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi from me too, JEToronto! 

 

Just to clarify, is your desktop app syncing a specific file each time / the last file you added to your Dropbox account or does it start syncing from the start a large amount of files instead?

  • JEToronto's avatar
    JEToronto
    Explorer | Level 4
    3 years ago

    Hi Nancy too! One-file-at-a-time type (ADSL) here.

    Let's say: 8pm upload one 500mB file (i.e. drag into Dropbox folder) - 11pm pause sync @ 250 remaining, shutdown Mac - next 8am restart Mac, resume sync... but back to 500 to go 😬 (Think minor-Sisyphus)

    Hope this answers what you asked.

    And to be clearer: on previous few occasions, not "this just happened/what's going on!?"

    Appreciate the attention!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the additional info here, JEToronto.

     

    This might have to do with the fact that it's an upload, especially if it's just one single file.

     

    Do you notice the same behavior with entire folders of smaller files?

  • JEToronto's avatar
    JEToronto
    Explorer | Level 4
    3 years ago

    Hi again Hannah!

    I've not had need to download, to pause/resume - hope that's what you meant.

    Nor a folder of files at once.

     

    Just a thought: is there a cookie for upload progress in Desktop app?

     

    Anyway, nbd: ok to shutdown only when upload completes, and not paying for extra traffic.

    Sure hope this has been helpful to others (?).

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