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JB2023's avatar
JB2023
Helpful | Level 5
3 years ago

How can I clear Dropbox notifications?

I have two questions: 1. How can I clear Dropbox notifications?  I am using the latest version of Dropbox on my iPhone 10 (it was updated recently).  The Dropbox app keeps show a "2" on the notific...
Mobile
Notifications
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi JB2023, could you share the version of the app with me here? 

 

As for the notification behavior you mentioned, would it be okay for me to send you an email, in order for us to have a closer look into this? 

JB2023's avatar
JB2023
Helpful | Level 5
3 years ago

@Megan - Yes you may send me an email.  is there a way to reply to you privately so I can give you my email address?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey JB2023, before we send you an email, can you please open the Dropbox app, go to the Home tab, tap on the bell icon, then on the "..." (ellipsis) button at the top right corner and then on "mark all as read", to see if that works?

    • JB2023's avatar
      JB2023
      Helpful | Level 5
      3 years ago

      Hi Hannah,

      I followed your instructions, but nothing changed.

      Thank you,

      John

      • D M.6's avatar
        D M.6
        New member | Level 2
        3 years ago

        Hi, I'm having the same issue. App version 320.3.2 for the iPhone.

         

        Mark all as read does nothing. Clicking on each just takes me back to the home screen. Cleared cache didn't help either.

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