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Forum Discussion

JB2023's avatar
JB2023
Helpful | Level 5
3 years ago

How can I clear Dropbox notifications?

I have two questions: 1. How can I clear Dropbox notifications?  I am using the latest version of Dropbox on my iPhone 10 (it was updated recently).  The Dropbox app keeps show a "2" on the notific...
Mobile
Notifications
JB2023's avatar
JB2023
Helpful | Level 5
3 years ago

@Megan - Yes you may send me an email.  is there a way to reply to you privately so I can give you my email address?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey JB2023, before we send you an email, can you please open the Dropbox app, go to the Home tab, tap on the bell icon, then on the "..." (ellipsis) button at the top right corner and then on "mark all as read", to see if that works?

  • JB2023's avatar
    JB2023
    Helpful | Level 5
    3 years ago

    Hi Hannah,

    I followed your instructions, but nothing changed.

    Thank you,

    John

    • D M.6's avatar
      D M.6
      New member | Level 2
      3 years ago

      Hi, I'm having the same issue. App version 320.3.2 for the iPhone.

       

      Mark all as read does nothing. Clicking on each just takes me back to the home screen. Cleared cache didn't help either.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for checking JB2023 and sorry to see you're also having this issue, D M.6.

       

      Can we now send you both an email, to investigate?

      • Kfederal's avatar
        Kfederal
        New member | Level 2
        3 years ago

        I’m having a similar issue, with a twist: the alert icon shows a “1” in a red circle, and when I go to the home page, I see a “1” on the home icon and “1” over the bell icon at the top of the page.  When I click on the bell, it shows two unread notices (though I’ve read them many times).  I can’t clear them.  I can’t expand them.  I can’t delete them.  What a pain.  Please help.

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