Learn how to make the most out of the Dropbox Community here 💙!
Forum Discussion
Mark2025
2 months agoNew member | Level 1
How can I disconnect my personal Dropbox account from a team to link it with my new account instead?
Hi everyone,
I’m having trouble fully disassociating my personal Dropbox account (which I pay for and is under a different email and password) from a former Dropbox Business team account so I may l...
Rich
Super User II
2 months agoMark2025 wrote:Fully remove my personal account from the Flatiron team without affecting my personal files
If the team is still active, you'll need to contact the team admin and ask them to convert your account to an individual account. It's very important that they don't just remove you from the team as doing so would delete your account. If that were to happen, the team admin (and only the team admin) has seven days to restore the account. They must convert it to an individual account using the instructions linked above.
Mark2025 wrote:Ensure my personal Dropbox account operates as a standalone account.
If you're planning to join another Business team, your account will not remain an individual account. Like previously, it will be absorbed into the team account and use one of their licenses. You can't join a team and keep your account as is.
If you only need to share some files, ask the team admin to invite you to a shared folder as an external collaborator instead, so your account remains yours.
One other note... you said that you pay for your account but it's associated with a Business team account. Know that when you joined the team, you would have received a prorated refund for any time remaining on your subscription. When the team admin converts your account to an individual account, you'll be back on the Basic plan and will need to resubscribe if that's your intention (if you join another team, don't resubscribe and it will just be refunded again).
About Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!