Forum Discussion

Shauna Sanheim's avatar
Shauna Sanheim
New member | Level 2
4 years ago

How can we speak to someone at Dropbox?

How do we get to speak to a live human being at Dropbox?
Account Settings
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi Shauna Sanheim, thanks for contacting us.

Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.

Is there anything you require assistance with that we could provide info on the community?
  • daddix55's avatar
    daddix55
    New member | Level 2
    3 years ago

    Yes. I upgraded my account which was under my company email address, which I am now retired from. I received my payment receipt to my personal email on the upgrade from Dropbox, but all correspondence states I'm out of space. I cannot lose the files on my computer or all the photos I upload from my phone. I tried editing my personal email address, but was told it was in use? The 2 email addresses that could be referenced are below. 

     

    [removed] - current and permanent address

    [removed] - no longer used 

     

    [personal information removed per the Community's Guidelines]

     

    Please help me correct this so my payment is applied to my current email, but preserves all Dropbox stored data from my past email.

     

    Thank you.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi daddix55, as this is a new username, this means you're signed in under a different Dropbox account, which user were you previously?

       

      Could you check which email is currently signed in on this page? Are the payments associated to that account according to here? 

       

      Currently, it isn't possible to transfer payments from one account to another, nor merge two Dropbox accounts.

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