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Shauna Sanheim's avatar
Shauna Sanheim
New member | Level 2
4 years ago

How can we speak to someone at Dropbox?

How do we get to speak to a live human being at Dropbox?
Account Settings
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Hi jdestin4 

Dropbox doesnt remove data from an account when you get shared access. It just adds to it. 

 

Are you sure you have not accidentally set up a second account? What is www.dropbox.com/events showing?

 

Data recovery is always only related to the plan status of your account - i.e. if a free user its 30 days. So, if your data was removed over 30 days ago it is not recoverable via Dropbox. Even paying wont extend that. 

jdestin4's avatar
jdestin4
New member | Level 2
3 years ago

Thank you for your help on this. It is possible I set up another account. Is it possible to have two accounts with the same email? 

 

When I clicked on the link you sent the last thing shown was the footage being shared to me in July 2022. However, I uploaded tons of footage in July 2021. 

  • jdestin4's avatar
    jdestin4
    New member | Level 2
    3 years ago

    It is possible I was made an admin for the "new" account when I was shared footage in July 2022. I just feel like I somehow left my old account and joined a new one with the same login/email/password. And now I can't find my old account. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi from me as well, jdestin4. 

       

      Please note that an email address can only be linked to one Dropbox account. 

       

      Is it possible that you joined a Business team with your Dropbox account instead? If yes, are you still part of that Business team or have you been removed from it?

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