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Shauna Sanheim's avatar
Shauna Sanheim
New member | Level 2
4 years ago

How can we speak to someone at Dropbox?

How do we get to speak to a live human being at Dropbox?
Account Settings
jdestin4's avatar
jdestin4
New member | Level 2
3 years ago

Thank you for your help on this. It is possible I set up another account. Is it possible to have two accounts with the same email? 

 

When I clicked on the link you sent the last thing shown was the footage being shared to me in July 2022. However, I uploaded tons of footage in July 2021. 

jdestin4's avatar
jdestin4
New member | Level 2
3 years ago

It is possible I was made an admin for the "new" account when I was shared footage in July 2022. I just feel like I somehow left my old account and joined a new one with the same login/email/password. And now I can't find my old account. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi from me as well, jdestin4. 

     

    Please note that an email address can only be linked to one Dropbox account. 

     

    Is it possible that you joined a Business team with your Dropbox account instead? If yes, are you still part of that Business team or have you been removed from it?

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