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lissa1's avatar
lissa1
New member | Level 2
31 days ago

I accidentally put the wrong date of birth on my Dropbox account. How can I fix this?

I have added the wrong date of birth and I want to fix it. I was trying to sign up for a family plan, and I entered the wrong date of birth. its urgent. i have been try to fix it but i can't. i was...
account access
Account Settings
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
31 days ago

Hi lissa1, welcome to our Community! 

I was able to locate your active ticket number with our support team. In my opinion this is the best way to go on about this, since they have more advanced tools and account-visibility to help with your request.

I just raised the email's priority to "High" to help expedite your request. Keep an eye out, and the agent working on your case will get back to you.

Thanks a bunch!

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