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Elle_M's avatar
Elle_M
Explorer | Level 3
2 years ago

I cannot log into my Dropbox Business account

Hello, I am trying to log into dropbox using my business account. Every time I try to log in using my work email address, it thinks that I am trying to set up a new account and will not take my pas...
account access
Account Settings
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Elle_M - sorry to hear you're having issues with this.

Can you please clear your browser's cache and/or try another browser and let us know if you get the same results? 

Thanks!

  • Elle_M's avatar
    Elle_M
    Explorer | Level 3
    2 years ago

    Thanks for getting back to me, Walter. I will try this tomorrow, when I get to my office. I forgot to copy the sign in credentials on Friday. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Take your time, and make sure to update this thread once you have all the info Elle_M.

      Wishing you a great week ahead! 😉

      • Elle_M's avatar
        Elle_M
        Explorer | Level 3
        2 years ago

        Hi Megan and Walter. I'm sorry, but it goes straight to "sign UP" instead of "sign IN". I want to share a screenshot with you, but it is not allowing me. This is a brand new computer, so clearing the cache is a moot point.

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