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Forum Discussion
I cannot log into my Dropbox Business account
Hello,
I am trying to log into dropbox using my business account. Every time I try to log in using my work email address, it thinks that I am trying to set up a new account and will not take my pas...
Thanks for getting back to me, Walter. I will try this tomorrow, when I get to my office. I forgot to copy the sign in credentials on Friday.
Megan
Dropbox Staff
Dropbox StaffTake your time, and make sure to update this thread once you have all the info Elle_M.
Wishing you a great week ahead! 😉
Hi Megan and Walter. I'm sorry, but it goes straight to "sign UP" instead of "sign IN". I want to share a screenshot with you, but it is not allowing me. This is a brand new computer, so clearing the cache is a moot point.
The first window says "Log in or Sign Up".
Then I put my email address in the box and hit continue.
I am immediately led to a window that has "sign up for free". There is no place for anyone who already has an account.
I cannot sign in with Google as Google is connected with my PERSONAL account. I need to sign in with business account.
Thank you,
elle
- Mark
Super User II
I am immediately led to a window that has "sign up for free". There is no place for anyone who already has an account.
That means an account does not exist under that email address. If you put the email in and it is saying to sign up there is no account already active with that email.
For google make sure you are using the email exactly as you initially signed up. Remember on GMail you can use punctuation before the @ sign and swap Gmail or GoogleMail and still get on to one email account.... here, however, like most other services, it would be a different account for every variation.
