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Cris2u06's avatar
Cris2u06
New member | Level 2
8 months ago

I can't change my account's email. It says it is already taken?!?!

I am trying to update my email to a new email address but I keep getting an error stating that my new email is already in use. When I try to use the new email to sign into an account I am then prom...
account access
Account Settings
Rich's avatar
Rich
Icon for Super User II rankSuper User II
8 months ago
Cris2u06 wrote:

When I try to use the new email to sign into an account I am then prompted to set up a new account using my new email.

What happens if you try to reset the password using your new email?

  • Cris2u06's avatar
    Cris2u06
    New member | Level 2
    8 months ago

    This is what it says, but I never get an email.

    "If a Dropbox account exists for (new email), an e-mail will be sent with further instructions."

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      8 months ago

      Check you have added no-reply@dropbox.com to the safe sender list. Also look in Junk. 

      • Cris2u06's avatar
        Cris2u06
        New member | Level 2
        8 months ago

        I have. I still haven't received an email.

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