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LCPA-21's avatar
LCPA-21
Helpful | Level 5
2 years ago
Solved

I can't sign out of my account.

Hi Everyone,

On my desktop app, my profile and preferences no longer show up on the home page so I can't log out of my Dropbox account.  It was working fine on Monday but when I logged in yesterday, the avatar was no longer there.  Has anyone had this problem?  How do I fix it?

 

The only things showing on the top part of the page are the search box, invite members and view upgrade options.  I can't scroll any higher than that.

 

Thanks for your help.

account access
Account Settings
desktop
  • LCPA-21's avatar
    LCPA-21
    2 years ago

    Hi Megan.  I chatted with customer service.  Their response:  "There is an update on the web interface on the Dropbox website, your icon appears on the bottom of your screen, it's a yellow icon that has the L."  Mystery solved.  They moved the avatar from the top right of page to the bottom left corner of the home page.  Thanks for your assistance.

4 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi LCPA-21, let's see what we can find together here! 

     

    Are you referring to the website, or the desktop app? It sounds like you're referring to the former, but I want to make sure. 

     

    In any case, would you mind sending me a screenshot of the options you get on your end, in order for me to have a visual?

     

    Keep me posted, and we'll take it from there! 

  • LCPA-21's avatar
    LCPA-21
    Helpful | Level 5
    2 years ago

    Hi Megan.  I chatted with customer service.  Their response:  "There is an update on the web interface on the Dropbox website, your icon appears on the bottom of your screen, it's a yellow icon that has the L."  Mystery solved.  They moved the avatar from the top right of page to the bottom left corner of the home page.  Thanks for your assistance.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Awesome news, LCPA-21!

     

    Thanks for the heads up, enjoy the rest of your day! 

  • T_theresa_A's avatar
    T_theresa_A
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hey LCPA-21 , I see that your issue was successfully resolved back in July. 

    I’m Theresa, your Community Manager at Dropbox, checking in to see how things have been working for you with Dropbox over the past few months 👩‍💻.

    I'm always fascinated by the unique ways our community uses Dropbox in their daily routines ... whether it’s organizing photos, tackling school projects, or anything in between.

    If you’re open to sharing, I’d love to hear how Dropbox has been fitting into your workflow! And who knows, I might even have a few tips to make things even better for you 🙌 ✨.

    Looking forward to hearing your Dropbox story, 

    T 🎃 (Dropbox Community Manager) 

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