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D-Y1996's avatar
D-Y1996
Explorer | Level 3
8 days ago

Signed into my account and all my files are gone

Hey, I've been on DB for 13 years and i just had a bunch of old photos mainly and sometimes used it for practical stuff, but now coming back after long time i see DB has been updated alot and all my stuff is gone. 

I cant see any files only a RITE folder is visible.

Did DB delete all my stuff?????

Thnaks

18 Replies

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    D-Y1996 wrote:

    coming back after long time i see DB has been updated alot and all my stuff is gone. ... 
    Did DB delete all my stuff?????

    When was the last time you signed in to the account? If the account was idle for more than a year then they would have deleted the content due to inactivity.

    • D-Y1996's avatar
      D-Y1996
      Explorer | Level 3

       wouldnt they delete my account if i was inactive for a year? they didnt do that i still have it.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey D-Y1996, I'd also suggest making sure that you're signed into the correct Dropbox account, because that happens sometimes too.

  • D-Y1996's avatar
    D-Y1996
    Explorer | Level 3

    Really???? without notice?  Probably been more than  a year...

  • dan_mt's avatar
    dan_mt
    Explorer | Level 4

    I didn't know this was the rule, and I'm not really happy with it. There's a good chance some useful content will disappear this way. At least they could send a notice. 

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      D-Y1996 wrote:

      Really???? without notice?

      dan_mt wrote:

      At least they could send a notice. 

      They do. Multiple emails to your email address that is on file - usually starting 90 days before its deleted. Obviously, however, this means you need to have access to the email and read them (ie. they dont do into junk/clutter etc. or be deleted due to people assuming they are marketing ones). 

      • dan_mt's avatar
        dan_mt
        Explorer | Level 4

        My bad! Thanks for clarifying. 

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