Your workflow is unique 👨💻 - tell us how you use Dropbox here.
Forum Discussion
Solved
I don't have access to my account's email, so I can't receive the 6-digit code to sign in.
Please help me. I have email address and password. Each time I try to login it sends access code to email that no longer exists and I do not longer have access to. How can I get logged in?
You need to contact Dropbox support via http://www.dropbox.com/get_help/login-issue
Note that it may not be possible to regain access: https://help.dropbox.com/account-access/lost-email-access
8 Replies
Replies have been turned off for this discussion
- Mark
Super User II
You need to contact Dropbox support via http://www.dropbox.com/get_help/login-issue
Note that it may not be possible to regain access: https://help.dropbox.com/account-access/lost-email-access
- Megan
Dropbox Community Moderator
Hi there, Toha57, sorry to hear about that!
I did some digging on my end, and it seems that you've successfully reached out to our support team. One of our agents will get back to you as soon as possible in order to investigate further.
We appreciate your patience, hang tight. If you need anything else, just give us a shout!
Thanks. I will await the answer.
I am still waiting for an answer.
- Megan
Hey Toha57!
I can see that our agent replied back to your ticket back on December 1st. The ticket was closed after that due to inactivity.
Can you check your spam/junk to see if the email ended up there? If you can't locate it, then you might need to create a new one.
Keep me posted!
I have been looking, but no emails anywhere.
Only thing i got on the 1 dec was that i should wait while they look into it
